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#e0e4ea;margin-top:10px;padding-top:10px}.ticket-detail-loading{color:var(--gray);text-align:center;padding:8px 0;font-size:12px}.ticket-detail-meta{flex-direction:column;gap:4px;margin-bottom:10px;display:flex}.ticket-detail-meta div{color:var(--dark);font-size:12px}.ticket-detail-meta span{color:var(--gray);font-weight:500}.ticket-articles-title{text-transform:uppercase;letter-spacing:.5px;color:var(--gray);margin-bottom:8px;font-size:11px;font-weight:600}.ticket-articles{flex-direction:column;gap:8px;display:flex}.ticket-article{background:var(--white);border:1px solid #e8ebf0;border-radius:8px;padding:10px}.article-header{justify-content:space-between;align-items:center;margin-bottom:4px;display:flex}.article-from{color:var(--primary);white-space:nowrap;text-overflow:ellipsis;max-width:140px;font-size:11px;font-weight:600;overflow:hidden}.article-date{color:var(--gray);white-space:nowrap;font-size:10px}.article-body{color:var(--dark);word-wrap:break-word;max-height:100px;font-size:12px;line-height:1.5;overflow-y:auto}.chat-main{flex-direction:column;flex:1;min-width:0;min-height:0;display:flex}.chat-messages{flex-direction:column;flex:1;gap:12px;min-height:0;padding:24px;display:flex;overflow-y:auto}.message{flex-shrink:0;max-width:70%;display:flex}.message.user{align-self:flex-end}.message.assistant{align-self:flex-start}.message-bubble{white-space:pre-wrap;word-wrap:break-word;border-radius:16px;padding:12px 18px;font-size:15px;line-height:1.5}.message.user .message-bubble{background:var(--primary);color:#fff;border-bottom-right-radius:4px}.message.assistant .message-bubble{background:var(--white);color:var(--dark);border-bottom-left-radius:4px;box-shadow:0 1px 4px #00000014}.typing{gap:4px;padding:16px 20px;display:flex}.typing span{background:var(--primary);border-radius:50%;width:8px;height:8px;animation:1.4s ease-in-out infinite typing}.typing span:nth-child(2){animation-delay:.2s}.typing span:nth-child(3){animation-delay:.4s}@keyframes typing{0%,80%,to{opacity:.4;transform:scale(.4)}40%{opacity:1;transform:scale(1)}}.chat-input-area{background:var(--white);border-top:1px solid var(--light-gray);flex-shrink:0;align-items:flex-end;gap:12px;padding:16px 24px;display:flex}.chat-input-area textarea{border:2px solid var(--light-gray);resize:none;border-radius:12px;outline:none;flex:1;max-height:120px;padding:12px 16px;font-family:Livvic,sans-serif;font-size:15px;transition:border-color .3s}.chat-input-area 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.2s;display:flex}.new-chat-btn:hover{background:var(--primary,#0071dc);color:#fff}.message.widget{align-self:flex-start;max-width:420px}.message.widget .message-bubble{box-shadow:none;background:0 0;padding:0}.attach-btn{background:var(--bg-light);border:2px solid var(--light-gray);cursor:pointer;border-radius:12px;justify-content:center;align-items:center;width:44px;height:44px;font-size:18px;transition:all .3s;display:flex}.attach-btn:hover{background:#f0f0f0}.attach-btn:disabled{opacity:.4;cursor:default}.chat-image{cursor:pointer;border-radius:8px;max-width:240px;max-height:200px;margin-bottom:4px;display:block}.file-msg{flex-direction:column;gap:2px;display:flex}.file-name{color:#888;font-size:11px}.file-link{color:#0071dc;font-weight:500;text-decoration:none}.file-link:hover{text-decoration:underline}.chat-ended-action{justify-content:center;margin:12px 0;display:flex}.chat-ended-btn{background:var(--primary);color:#fff;cursor:pointer;border:none;border-radius:12px;padding:12px 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14px}.message{max-width:90%}.message-bubble{padding:10px 14px;font-size:14px}.chat-input-area{padding:10px 12px;padding-bottom:max(10px, env(safe-area-inset-bottom,10px));gap:8px}.chat-input-area textarea{min-height:42px;padding:10px 12px;font-size:16px}.sidebar-section{padding:14px 16px}.sidebar-section h3{margin-bottom:10px;font-size:11px}.profile-info{gap:10px;margin-bottom:12px}.profile-avatar{width:40px;height:40px;font-size:17px}.profile-name{font-size:14px}.profile-org{font-size:12px}.profile-detail{padding:6px 0;font-size:12px}.ticket-item{padding:10px}.ticket-number{font-size:11px}.live-banner{padding:8px 14px;font-size:12px}.live-badge{padding:3px 9px;font-size:10px}.sidebar-toggle,.logout-btn,.new-chat-btn,.chat-input-area button{min-width:40px;min-height:40px}}@media (width<=480px){.chat-header{padding:8px 10px}.chat-header h2{font-size:14px}.sidebar-section{padding:12px 14px}.ticket-item{padding:8px}.message-bubble{padding:9px 12px;font-size:13.5px}}.chat-page{padding-top:env(safe-area-inset-top,0)}.chat-header{padding-top:max(14px, env(safe-area-inset-top,14px))}.chat-admin-strip,.chat-sidebar-backdrop{display:none}@media (width<=768px){.chat-admin-strip{color:#fff;cursor:pointer;-webkit-tap-highlight-color:#ffffff1a;-webkit-user-select:none;user-select:none;background:linear-gradient(135deg,#070b3b 0%,#005bb5 100%);border-bottom:1px solid #ffffff1a;align-items:center;gap:10px;padding:11px 16px;display:flex;box-shadow:0 1px 3px #070b3b26}.chat-admin-strip:active{background:linear-gradient(135deg,#050829 0%,#00498f 100%)}.chat-admin-strip .admin-cta-icon{font-size:18px}.chat-admin-strip-label{letter-spacing:.2px;flex:1;font-size:14px;font-weight:500}.chat-admin-strip-chevron{opacity:.7;font-size:22px;line-height:1}.chat-sidebar-backdrop{z-index:25;-webkit-tap-highlight-color:transparent;background:#070b3b73;display:block;position:fixed;inset:0}.chat-sidebar .admin-cta{display:none}}@media 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